Series 12 (2020)
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Episodes 20
Episode 10
Julia Somerville, Gloria Hunniford and Angela Rippon investigate how thoroughly builder-vetting websites check the tradespeople they list.
Read MoreEpisode 11
The shocking tale of the hackers intercepting customer accounts with fast-food businesses and leaving them to foot the bill. And how companies are failing victims of identity fraud.
Read MoreEpisode 12
Angela joins a stake out with a man whose confrontational approach to taking on the fly tippers has to be seen to be believed. Plus, top-notch consumer advice is handed out at the annual pop up shop.
Read MoreEpisode 13
How the scramble for a hot tub has left people hundreds of pounds down. Plus, how criminals posing as key workers have played on the people’s fears to extract yet more money from their victims.
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Angela meets the fed-up pedestrians who want to bring an end to motorists parking on the pavement. They say it’s dangerous and inconsiderate- drivers say they have no choice.
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How one of the biggest online shopping companies in the world has left its customers wishing they’d taken their business elsewhere.
Read MoreEpisode 16
Gloria Hunniford, Julia Somerville and Angela Rippon reveal how banks are leaving some victims of fraud high and dry, despite new protections having been introduced.
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How married couples hoping for a tax break have been left with much less than they expected, and the vulnerable people left forking out for warranties that are close to worthless.
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How some bank customers have been left with no access to their cash after being frozen out of their accounts, and parents facing huge phone bills run up by their unsuspecting children.
Read MoreEpisode 19
The team meet electric bike owners who say they have lost out after their prized possessions were stolen and their insurers wouldn’t pay out.
Read MoreEpisode 20
Gloria Hunniford pays a visit to the residents of one Kent town that is slowly sliding into the sea, finding out just how they are coping with their perilous situation.
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