An altercation between a rude dry cleaner and his customer leads to Florence's best plan yet - solving other people's problems in exchange for clothing.

When Florence helps a new mum driven to madness by the piano-playing kid next door she ignores Ann's advice to see both sides of the story.

Florence grapples with loyalty and toxic relationships as she helps a young man reunite with his friend. Meanwhile Ann packs to move out.

A letter backfires when Florence oversteps the mark and offers unsolicited advice to a woman who regrets breaking up with her boyfriend.