The Movie Database Support

Hi there! I am trying to use my API key in a project but for some reason it is giving me a 404 error that the API key is unauthorized? Is there any way to fix this thank you?

When I go to open my web application, this is what comes up

{"status_code":7,"status_message":"Invalid API key: You must be granted a valid key.","success":false}

5 replies (on page 1 of 1)

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@aq150 said:
API Key Invalid
Hi there!
I am trying to use my API key in a project but for some reason it is giving me a 404 error that the API key is unauthorized?
Is there any way to fix this thank you?
When I go to open my web application, this is what comes up
{"status_code":7,"status_message":"Invalid API key: You must be granted a valid key.","success":false}

Only the Travis Bell admin and you can access your API Key.
So I suggest you

Take a Test
Using a computer, desktop or notebook.
On some mobile devices this test may not work correctly.
In the URL below, change THE_KEY to your API Key.
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
Use this example to do a search using a new tab or window in your browser.
You will receive the basic data of the Movie Fight Club (1999)
https://www.themoviedb.org/movie/550-fight-club
If it works, your Key is OK.

When there is a problem, the TMDb Server sends a message.
Can you tell which message the server sent?
Here is a list of possible messages:
https://developer.themoviedb.org/docs/errors

If this test works or if it doesn't work, please let us know here.

@ticao2 said:

@aq150 said:
API Key Invalid
Hi there!
I am trying to use my API key in a project but for some reason it is giving me a 404 error that the API key is unauthorized?
Is there any way to fix this thank you?
When I go to open my web application, this is what comes up
{"status_code":7,"status_message":"Invalid API key: You must be granted a valid key.","success":false}

Only the Travis Bell admin and you can access your API Key.
So I suggest you

Take a Test
Using a computer, desktop or notebook.
On some mobile devices this test may not work correctly.
In the URL below, change THE_KEY to your API Key.
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
Use this example to do a search using a new tab or window in your browser.
You will receive the basic data of the Movie Fight Club (1999)
https://www.themoviedb.org/movie/550-fight-club
If it works, your Key is OK.

When there is a problem, the TMDb Server sends a message.
Can you tell which message the server sent?
Here is a list of possible messages:
https://developer.themoviedb.org/docs/errors

If this test works or if it doesn't work, please let us know here.

Hi, I have the same problem. did these steps and gave this response: { "status_code": 7, "status_message": "Invalid API key: You must be granted a valid key.", "success": false } Please help frowning_face in the API reference when I click in the button "Try It!" in any request, it's resolved normally.

@MeeGroB said:

Hi,
I have the same problem. did these steps and gave this response:

{
  "status_code": 7,
  "status_message": "Invalid API key: You must be granted a valid key.",
  "success": false
}

Please help frowning_face
in the API reference when I click in the button "Try It!" in any request, it's resolved normally.

Something's wrong.
If you get the correct answers using the "Try it!" feature, your API Key is valid.
Verify that the API Key you used in the test I mentioned above is the same API Key that's in your profile.
https://www.themoviedb.org/settings/api
It must be a sequence of 32 alphanumeric characters.

0123456789abcdef0123456789abcdef

I have the same problem, it seems like a general error

@tmdb97025271 said:
I have the same problem, it seems like a general error

It seems so.
I ran some tests.
Apparently the problem is limited to your account data requests.

https://api.themoviedb.org/3/account/6137374?api_key=THE_KEY  
https://api.themoviedb.org/3/account/6137374/favorite/movies?api_key=THE_KEY&language=en-US&page=1&sort_by=created_at.asc
https://api.themoviedb.org/3/account/6137374/lists?api_key=THE_KEY&page=1  
https://api.themoviedb.org/3/account/6137374/watchlist/movies?api_key=THE_KEY&language=en-US&page=1&sort_by=created_at.asc   

Other requests are working for me.

https://api.themoviedb.org/3/movie/550?api_key=THE_KEY&language=pt-BR    
https://api.themoviedb.org/3/certification/movie/list?api_key=THE_KEY  
https://api.themoviedb.org/3/movie/changes?api_key=THE_KEY&page=1  
https://api.themoviedb.org/3/configuration?api_key=THE_KEY&  
https://api.themoviedb.org/3/discover/movie?api_key=THE_KEY&include_adult=false&include_video=false&language=en-US&page=1&primary_release_year=1951&sort_by=popularity.desc  
https://api.themoviedb.org/3/movie/now_playing?api_key=THE_KEY&language=en-US&page=1

I think that's a matter for Travis Bell, the administrator, to resolve.

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