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The Movie Database Support

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posted by Spatel16
STAFFMOD
on July 14, 2025 at 12:01 PM

Hello TMDB Support Team,

I am currently working on a project that requires access to the TMDB website and its API. However, I am facing two major issues:

I am unable to open https://www.themoviedb.org on both my laptop and mobile device. I have tried using multiple browsers (Opera, Chrome, etc.) and also tested with and without VPN, but the website does not load. It either shows a blank page or fails to respond.
When I use the TMDB API via Postman or my backend (Node.js using Axios), I receive a 200 OK status, but the expected output such as movie data does not appear. Instead, I sometimes receive an empty response or a timeout error like ETIMEDOUT.

This issue is blocking my progress on an important academic project. I kindly request your assistance in checking if my IP or country is restricted, or if there's a temporary issue from your end.

Thank you for your support. Looking forward to your guidance.

Best regards,
[Sahil Patel]

1 reply (on page 1 of 1)

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Reply by ticao2 🇧🇷 pt-BR

STAFFMOD

on July 14, 2025 at 1:15 PM

@Spatel16 said:
Website not opening.
Hello TMDB Support Team,

I am currently working on a project that requires access to the TMDB website and its API. However, I am facing two major issues:

I am unable to open https://www.themoviedb.org on both my laptop and mobile device. I have tried using multiple browsers (Opera, Chrome, etc.) and also tested with and without VPN, but the website does not load. It either shows a blank page or fails to respond.

When I use the TMDB API via Postman or my backend (Node.js using Axios), I receive a 200 OK status, but the expected output such as movie data does not appear. Instead, I sometimes receive an empty response or a timeout error like ETIMEDOUT.

This issue is blocking my progress on an important academic project.
** I kindly request your assistance in checking if my IP or country is restricted**,
or if there's a temporary issue from your end.

Thank you for your support. Looking forward to your guidance.

Best regards,
[Sahil Patel]

It's very strange why you're posting your question on this domain.
https://www.themoviedb.org/

Are you in India by any chance?
If so, check out these conversations.

These topics may clarify.

Maybe the best solution.
2025-07-05 - https://www.themoviedb.org/talk/636a5c67693e20007f7f1388?page=1#68696fdc432b8e7299103103
2025-07-05 - https://www.themoviedb.org/talk/65d1f4151685da01b1c4fc6e#68696f06d024939ec2cedda4

2025-05-08 - https://www.themoviedb.org/talk/681cc659f6d463752f01e9b3

2024-08-11 - https://www.themoviedb.org/talk/5c3928d70e0a26444200460f?page=3#66b881e16f5a3971749f008e
2024-03-13 - https://www.themoviedb.org/talk/65f1dc1d6dea3a0149785054
2024-02-20 - https://www.themoviedb.org/talk/65d4b89ce640d6017dececac
2024-02-18 - https://www.themoviedb.org/talk/65d226e5c433ea0187b5b958
2024-02-18 - https://www.themoviedb.org/talk/65d1f4151685da01b1c4fc6e
2022-11-08 - https://www.themoviedb.org/talk/636a5c67693e20007f7f1388
2020-04-22 - https://www.themoviedb.org/talk/5ea01a29be4b36002158ecea

If so, let’s keep the chat in one place head over there any let me know.
Otherwise, more detail would be needed.
Country, ISP (Internet Service Provider), Firewall, etc...

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