The Movie Database Support Forum

Hello TMDB Team, I recently exposed my TMDB API key in a public repo and have since regenerated it and secured my environment. However, I can no longer access www.themoviedb.org (ERR_CONNECTION_TIMED_OUT), and I believe my IP has been blocked.

Kindly request unblocking my IP so I can continue using the site responsibly.

— Safwan Anas Mohamed

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@Safwan-ms said:
Request to Unblock IP
Hello TMDB Team,
I recently exposed my TMDB API key in a public repo and have since regenerated it and secured my environment.
However, I can no longer access www.themoviedb.org
(ERR_CONNECTION_TIMED_OUT),
and I believe my IP has been blocked.
Kindly request unblocking my IP so I can continue using the site responsibly.
— Safwan Anas Mohamed

TMDb does not block IPs.
Are you in India? Mumbai?
What ISP are you using?
Are you using a VPN?
Are you using something from Oracle-VPS (Virtual Private Server)?

I am currently using a VPN to message you, as I am located in Tamil Nadu, India, and I'm unable to access this website without it.

Yes, there is a known issue in India as a number of different ISP's are blocking TMDB. Jio (and a little less often, Airtel) seem to be the ones that come up a lot (for example) but there are other networks in India that also have issues.

The source of this as far as we can tell is around 4 or 5 years ago, the Indian government added some of our addresses to a list of domains that should be blocked. We have no idea why this happened, but ever since then there's been lots of reports in India about this.

These topics may clarify.

2025-05-08 - https://www.themoviedb.org/talk/681cc659f6d463752f01e9b3

2024-08-11 - https://www.themoviedb.org/talk/5c3928d70e0a26444200460f?page=3#66b881e16f5a3971749f008e
2024-03-13 - https://www.themoviedb.org/talk/65f1dc1d6dea3a0149785054
2024-02-20 - https://www.themoviedb.org/talk/65d4b89ce640d6017dececac
2024-02-18 - https://www.themoviedb.org/talk/65d1f4151685da01b1c4fc6e

If so, let’s keep the chat in one place head over there any let me know.
Otherwise, more detail would be needed.
Country, ISP (Internet Service Provider), Firewall, etc...

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