Dear TMDB Support Team,
I hope you're doing well.
I'm writing to request assistance regarding my API access. Recently, I've noticed that my IP seems to be blocked or rate-limited, as I'm consistently receiving connection errors such as "connection failed." However, I want to clarify that I'm not intentionally violating any usage policies.
While there are occasional spikes where up to 10,000 requests might be sent in a day, this is not a regular occurrence. On most days, the usage is moderate and aligned with the intended use of the API for my project. I rely on TMDB daily and always aim to stay within acceptable usage limits.
Please consider reviewing and unblocking my access. I truly value your service and would appreciate any guidance to ensure I remain compliant.
Thank you for your support.
Best regards, Toonmix
Не можете да откриете филм или сериал? Влезте, за да го създадете.
Искате ли да го оцените или добавите към списък?
Нямате профил?
Отговор от Travis Bell
на 8 май 2025 в 10:14 AM
Hi @toonmix,
We don't have any blocks on the API, so it's not anything like that. The only restriction we have is a rate limit of around 40 requests per second, but if you were hitting that you'd be getting a
429
error.Depending what country you are in, there have been known to be some ISP's around the world that block TMDB. A number of these blocks have existed in India off an on for years, for example.
Sometimes using a different DNS server is enough to fix it. I usually recommend Google or Quad9:
Отговор от toonmix
на 23 май 2025 в 12:57 PM
https://i.postimg.cc/Pr1TSpPQ/23213.png
when i start the code i am always getting that please help
Отговор от toonmix
на 23 май 2025 в 12:59 PM
i guess my ip is blocked
Отговор от toonmix
на 23 май 2025 в 1:00 PM
but some thing its working and sometimes its not working
Отговор от Travis Bell
на 23 май 2025 в 1:32 PM
If you are in India, there is a known issue with multiple ISP's and network providers. You can see this thread for more information: https://www.themoviedb.org/talk/681cc659f6d463752f01e9b3