Suport de The Movie Database
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Request to Review and Unblock My API Access
publicat per toonmixSTAFFMOD el dia 8 de 2025 a les 9:14 A.M.
Dear TMDB Support Team,
I hope you're doing well.
I'm writing to request assistance regarding my API access. Recently, I've noticed that my IP seems to be blocked or rate-limited, as I'm consistently receiving connection errors such as "connection failed." However, I want to clarify that I'm not intentionally violating any usage policies.
While there are occasional spikes where up to 10,000 requests might be sent in a day, this is not a regular occurrence. On most days, the usage is moderate and aligned with the intended use of the API for my project. I rely on TMDB daily and always aim to stay within acceptable usage limits.
Please consider reviewing and unblocking my access. I truly value your service and would appreciate any guidance to ensure I remain compliant.
Thank you for your support.
Best regards, Toonmix
Resposta per Travis Bell
el 8 de 2025 a les 10:14 A.M.
Hi @toonmix,
We don't have any blocks on the API, so it's not anything like that. The only restriction we have is a rate limit of around 40 requests per second, but if you were hitting that you'd be getting a
429error.Depending what country you are in, there have been known to be some ISP's around the world that block TMDB. A number of these blocks have existed in India off an on for years, for example.
Sometimes using a different DNS server is enough to fix it. I usually recommend Google or Quad9:
Resposta per toonmix
el 23 de 2025 a les 12:57 P.M.
https://i.postimg.cc/Pr1TSpPQ/23213.png
when i start the code i am always getting that please help
Resposta per toonmix
el 23 de 2025 a les 12:59 P.M.
i guess my ip is blocked
Resposta per toonmix
el 23 de 2025 a les 1:00 P.M.
but some thing its working and sometimes its not working
Resposta per Travis Bell
el 23 de 2025 a les 1:32 P.M.
If you are in India, there is a known issue with multiple ISP's and network providers. You can see this thread for more information: https://www.themoviedb.org/talk/681cc659f6d463752f01e9b3