The Movie Database Support

Seeing SSL cert issues on the API and it's causing interruptions to my app in production:

e.g.
https://api.themoviedb.org/3/person/39520?language=en&api_key=MY_KEY
https://api.themoviedb.org/3/search/person?language=en&api_key=MY_KEY&query=Margot

Seeing errors:
https://i.imgur.com/tsV7Rlj.png
https://i.imgur.com/6qAvhAw.png

Which if not allowing http + https results in an error and no content being received:

Task <BFFE5E1A-6B59-4448-A8C6-B33C620395C9>.<2> finished with error [-1005] Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={_kCFStreamErrorCodeKey=53, NSUnderlyingError=0x301f591a0 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)"
NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made.

Please help!
Thanks, Nick

6 replies (on page 1 of 1)

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Maybe these links will help:

SSL / TLS ERROR
2023-10-19 https://www.themoviedb.org/talk/6531b98e9ac535087755c46a
2021-05-11 https://www.themoviedb.org/talk/609b316c8dbc33005858d98e
2020-12-07 https://www.themoviedb.org/talk/5fce79b8c0348b0040124570
2020-10-02 https://www.themoviedb.org/talk/5f769ee4021cee00372ae511
2020-06-21 https://www.themoviedb.org/talk/5eef5fc22e2b2c00376cc835
2020-04-16 https://www.themoviedb.org/talk/5e987f2fb339030015a2743c
2019-12-17 https://www.themoviedb.org/talk/5df8e40d26dac10012566e2c
https://www.themoviedb.org/talk/search?advanced_search=&query=SSL&with_category=&with_status%5B%5D=closed&with_status%5B%5D=open

Additionally, see what admin Travis Bell informed a user. (2023-11-20)

It looks like you're trying to connect via SSL3 (which is TLS 1.0) which has been deprecated for multiple years.
You need to make sure you are trying to connect with TLS 1.1 or higher.
TLS 1.1 is going to be deprecated soon, so you should really make sure you're using TLS 1.2 or 1.3.

https://www.themoviedb.org/talk/6559e1fe7f054018d24895fd?page=1#655b8728ea84c710910e9dd2

Thanks for the links. I believe this is on the TMDb side and not the client. This has worked for months straight with no issues, and suddenly changed recently.

If you visit these URLs in the browser now, you can see that on Chrome you’re presented with an SSL error.

A short time ago, you could request these URLs and experience no issues or error. Now, my app is suddenly broken, and you see errors in browser and in app.

Please help, Nick

Still seeing SSL cert broken across the API, my app has been rendered completely dis functional in production due to this. Is there any timeframe to resolving this?

The app uses standard Apple libraries and requests and was functional throughout the entire year up until this point, I haven’t changed any of the code since shipping and now we’re unable to connect.

Thank you

Now seeing the following error instead:

Printing description of error:
Error Domain=NSURLErrorDomain Code=-999

Wanted to add that you get same error (-999) when server's SSL certificate has issues (i.e it is being expired or invalid)

ref

I just got -999 and I've an invalid SSL certificate. I fixed the certificate and the -999 is gone.

ref

No longer seeing SSL issues in browser or in app - thank you!

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