The Movie Database Support
Support → API Laguntza
API Key Not Working
alexoro99STAFFMOD erabiltzaileak Apirila 7, 2024 egunean 2:43 PM(e)tan bidalia
Hello having this issue again where the api key works for a short time but after extended time of not using it, it wont work anymore?
leonardosevero Erabiltzailearen Erantzuna
Apirila 7, 2024 egunean 7:03 PM(e)tan
Yes, I'm having the same issue!
Moooooooooovies Erabiltzailearen Erantzuna
Apirila 8, 2024 egunean 5:16 AM(e)tan
I also tried to reset my api key but it still doesn't work 😥
ticao2 🇧🇷 pt-BR Erabiltzailearen Erantzuna
Apirila 9, 2024 egunean 5:11 PM(e)tan
An API Key has no expiration date.
If your API Key has stopped working, perform the test below.
Take a Test
Using a computer, desktop or notebook.
On some mobile devices this test may not work correctly.
In the URL below, change THE_KEY to your API Key.
https://api.themoviedb.org/3/movie/550?api_key=THE_KEY
Use this example to do a search using a new tab or window in your browser.
You will receive the basic data of the Movie Fight Club (1999)
https://www.themoviedb.org/movie/550-fight-club
If it works, your Key is OK.
When there is a problem, the TMDb Server sends a message.
Can you tell which message the server sent?
Here is a list of possible messages:
https://developer.themoviedb.org/docs/errors
If it does not work, let us know right here.
HugoVirot Erabiltzailearen Erantzuna
Apirila 11, 2024 egunean 10:12 AM(e)tan
Hello.
I have the same problem. I have registered on TMDB in 2021 and my keys used to work perfectly until now. Today, my API key doesn't work, and I get a 403 error on every call.
I've regenerated the key, and also tried ticao2's test : I always get the same error (text below). "403 ERROR The request could not be satisfied. Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation."
Thanks for your help.
tmdb97381959 Erabiltzailearen Erantzuna
Apirila 11, 2024 egunean 2:39 PM(e)tan
Same.
Apezdr Erabiltzailearen Erantzuna
Apirila 11, 2024 egunean 3:57 PM(e)tan
I have seen this issue for the past week or 2, the API has issues sometimes and a retry mechanism is required in whatever service you've written to ping the API. Otherwise there are periods where there will be a blip of an issue with specific shows, never really have issues on movies just TV shows.
As far as status code responses there are no responses when the
Connection reset by Peermessage returns it means the server terminated the connection so further diagnosis of if it's a rate limit issue or otherwise goes out of the window.My issue isn't for the API key never working, more like sporadically the API resets my connection and causes me to retry the same request again through my request flow. If you look below you'll see requests that fail will retry after a short delay and succeed.
tmdb52565983 Erabiltzailearen Erantzuna
Apirila 11, 2024 egunean 4:01 PM(e)tan
Doesn't seem to be an issue with your key, if the key was not working you would get this response:
HugoVirot2024 Erabiltzailearen Erantzuna
Apirila 12, 2024 egunean 3:21 AM(e)tan
Thank you Apezdr and Cumslut for your answers. Cumslut, I think you're right : the API key is not the problem.
Here's what I've tried yesterday after sending my message here :
If you have any solution, I'm all ears.
ticao2 🇧🇷 pt-BR Erabiltzailearen Erantzuna
Apirila 12, 2024 egunean 5:15 PM(e)tan
In some countries Cloudfront DNS is experiencing problems.
Try using Google DNS.