The Movie Database Support

Although the series "Chicago Med" is included in tMDb and can be found on the website, the plugin of my Synology NAS for the Video Station does not find the series using the search function. It mistakenly finds the movie "Medium Cool".

I have the same problem with the series " Der Pass". What is the problem and how can I import the video information of these two series into my "Video Station"?

thanks, leon

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@leon834 said:
Series is not found in Synology Video Station, although included in tMDb.
Although the series "Chicago Med" is included in tMDb and can be found on the website, the plugin of my Synology NAS for the Video Station does not find the series using the search function.
It mistakenly finds the movie "Medium Cool".

I have the same problem with the series " Der Pass".
What is the problem and how can I import the video information of these two series into my "Video Station"?
thanks, leon

Problems with Synology are complex.
There are several possibilities.
First I'll post the most likely.

Synology NAS - Fix data errors in Series, TV Show.
https://www.themoviedb.org/talk/62315048befd910074c5db4c#62ee3bd29369a2007dc2252b

2022.08.07 : My issue is now resolved with Synology support.

Required resolution present in Video Station functionality, using Administrator login,
to edit metadata matching in combination with search function.

  1. Login as administrator
  2. Launch Video Station.
  3. Chose content (e.g. a movie or tv show/series) with the issue.
  4. Over on the far right-hand side of the screen, choose 'Edit video info' option.
  5. A 'Edit video info' screen will be shown.
  6. Select the 'Search from Video Info Plugin' option.
  7. Ensure the required title, and language, to be matched are both present then chose 'Search' option.
  8. From the search results shown, select the appropriate entry as a required match.
  9. Choose the 'OK' option.
  10. Check the outcome is as required.

FYI: Upon return to the 'Edit video info' screen, you will probably need to change the 'Lock status' to 'Unlock'.
The blue information symbol provides the reason why.

Can't find a movie or TV show? Login to create it.

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s focus the search bar
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b go back (or to parent when applicable)
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