The Movie Database Support
Support → API Support
system won't accept the phone number
posted by kurtikSTAFFMOD on January 14, 2016 at 10:01 AM
I'm stuck when entering information to get an API key. I've tried entering a phone number in all sort of formats (with area code, without area code, with and without parentheses around the area code...) but I always get the error
"Unable to request API key because: Contact phone is not a number".
Any suggestions would be welcome, thanks!
Reply by Travis Bell
on January 14, 2016 at 11:54 AM
Hi kurtik,
Can you give me some examples of what you're entering? I can see lots of requests go through the past few hours so I'm not sure what it could be.
Reply by kurtik
on January 14, 2016 at 12:14 PM
I've tried (substituting numbers for the x's): xxx-xxx-xxxx, (xxx) xxx-xxxx, xxx-xxxx, xxx xxxx ...all with my phone number, and also tried similar formats with a second number
Is there any particular format that's required?
Reply by Travis Bell
on January 14, 2016 at 12:21 PM
Hi kurtik ,
Try no dashes or parenthesis:
Cheers.
Reply by kurtik
on January 14, 2016 at 12:25 PM
Ah, that did it. Thanks! :)