The Movie Database Support
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The share button is not working
posted by Andres GomezSTAFFMOD on September 3, 2013 at 5:31 PM
For some weeks already the share button is not working.
I click and a box opens but no options to share on Twitter nor Facebook appear.
It was already working pretty badly even before, the the options were appearing, but now the options are not even appearing.
This is with Epiphany 3.8.2 (WebKit 2.0.4) and Firefox 23.0 on GNU/Linux (Ubuntu Raring 13.04).
Reply by Travis Bell
on September 7, 2013 at 10:41 AM
Hi Andres,
Is this when you are trying to share a movie? I ask because it seems to be working for me so any extra details you can provide.
Also, what accounts are connected to your account? Twitter or Facebook?
Reply by Andres Gomez
on September 7, 2013 at 4:36 PM
Hi Travis,
I have my Facebook account connected. Not my Twitter one.
When trying to share a movie, after clicking the "share" button, an empty box appears. There are no options nor text. The box is empty.
When trying to share a review, after clicking the "share" button, the working share box appears and I'm able to select my Facebook account, etc. After trying to share, it stays with the "Submitting" spin off for ever. The review is never really published in my Facebook profile.
Reply by Travis Bell
on September 8, 2013 at 10:06 AM
Ah, I bet it's because your Facebook token has expired. If you disconnect and then re-connect your Facebook account, can you tell me if the share dialog starts working?
Reply by Andres Gomez
on September 8, 2013 at 12:53 PM
Yes, revoking and reconnecting has made the sharing to work again from the reviews page, in which the "Share" button makes the proper box to appear.
In the general page of the movie, however, if I click the "Share" button the box keeps being empty and, obviously, I cannot chose to share with my newly connected Facebook account.