Supporto The Movie Database
Supporto → Supporto API
Gettings Error 503 Service Unavailable
pubblicato da DaleSTAFFMOD il 23 febbraio, 2013 alle 3:09PM
Hello trying to access the api and I keep gettting a error like below:
Fatal error: Uncaught exception 'TMDbException' with message 'Server error on "http://api.themoviedb.org/3/movie//trailers?api_key=APIKEY&language=en": HTTP/1.1 503 Service Unavailable Age: 0 Content-Type: text/html; charset=utf-8 Date: Sat, 23 Feb 2013 20:00:09 GMT Retry-After: 0 Server: nginx Via: 1.1 varnish X-Cache: MISS X-Varnish: 642980785 X-Varnish-Sid: tm-v-p-1100 Content-Length: 418 Connection: keep-alive Error 503 Service Unavailable
Service Unavailable
Guru Meditation:
XID: 642980785
Varnish cache server
' in /var/www/master/TMDb2.php:870 Stack trace: #0 /var/www/master/TMDb2.php(243): TMDb->_makeCall('movie//trailers', Array) #1 /var/www/master/cache_image-trail in /var/www/master/TMDb2.php on line 870
Any information you can provided would be most appreciated.
Thanks
Risposta da Carlo
il 22 marzo, 2013 alle 7:47AM
It seems to be resolved for me, the API is working fine now..
Risposta da Sky Rumsey
il 23 marzo, 2013 alle 7:11AM
Just to let you know I also got 503 errors for about a 5 minute window from around 10:25am GMT 22nd March 2013
Risposta da Dale
il 19 aprile, 2013 alle 5:01AM
Hello Travis,
Just wondering if you have any news on this issue. I personally do not require it any more but I was just interested in if the issue had been resolved or pin pointed?
Thanks,
Dale.
Risposta da Travis Bell
il 19 aprile, 2013 alle 9:51AM
Hi Dale,
It looked more like a load issue. Our backend API servers were running around 90% utilization and our proxy started (by design) dropping requests. We're still playing with this to some degree actually, it's easy to add new servers but way more fun to pin point some performance bottlenecks and address those first.
Risposta da Dale
il 21 aprile, 2013 alle 5:19AM
Hello Travis,
ooo right thanks for the updated. If you need the server to be hit with high usage let me know (Not that its not already being used a lot.).
Dale.
Risposta da Aidan Shealy
il 17 maggio, 2013 alle 8:30PM
Travis,
I am running into this issue as well today. I am using the TMDb-PHP-API and the Exception is being thrown to me. I tried to look if I was hitting the limits, but I don't think I am. I have only mad about 1,800 requests throughout the day. I tried to look at the link to see what the limits were at the beginning of this thread, but it was a dead end. Any help you can provide would be fantastic.
Thanks for the help, Aidan
Risposta da Travis Bell
il 19 maggio, 2013 alle 11:14AM
Hi Aidan,
We are not experiencing any load issue anymore. We've been doing a lot of optimizing and the results of this work have been fantastic.
Are you still seeing these errors? Coincidentally, at almost the same time you posted this we were experiencing another, separate issue regarding some invalid float values being returned in the JSON responses. We were never serving any 503's for this error during the trouble window though.
Risposta da Aidan Shealy
il 19 maggio, 2013 alle 1:16PM
Yep, all good in the hood.
Risposta da jlborger
il 14 ottobre, 2016 alle 6:23AM
I'm getting the same error for 2 different API keys that I use (1 for personal, and 1 for a friend's script). I started getting this last night, and am still getting it this morning. And I know that my personal key hasn't put in a single request since last night but I'm still getting the same response.
Risposta da DavenportM
il 14 ottobre, 2016 alle 6:56AM
I'd like to put my name in the pot also, I'm getting a 503 error while using http://developers.themoviedb.org and my key, very much doubt it's a rate limit issue, don't think I can click that fast.
Risposta da Travis Bell
il 14 ottobre, 2016 alle 9:18AM
Hi guys,
Can you start a new thread with pertinent details to your problem today? No need to resurrect a 3 year old thread.