The Movie Database Support
Support → API Support
Gettings Error 503 Service Unavailable
posted by DaleSTAFFMOD on February 23, 2013 at 3:09 PM
Hello trying to access the api and I keep gettting a error like below:
Fatal error: Uncaught exception 'TMDbException' with message 'Server error on "http://api.themoviedb.org/3/movie//trailers?api_key=APIKEY&language=en": HTTP/1.1 503 Service Unavailable Age: 0 Content-Type: text/html; charset=utf-8 Date: Sat, 23 Feb 2013 20:00:09 GMT Retry-After: 0 Server: nginx Via: 1.1 varnish X-Cache: MISS X-Varnish: 642980785 X-Varnish-Sid: tm-v-p-1100 Content-Length: 418 Connection: keep-alive Error 503 Service Unavailable
Service Unavailable
Guru Meditation:
XID: 642980785
Varnish cache server
' in /var/www/master/TMDb2.php:870 Stack trace: #0 /var/www/master/TMDb2.php(243): TMDb->_makeCall('movie//trailers', Array) #1 /var/www/master/cache_image-trail in /var/www/master/TMDb2.php on line 870
Any information you can provided would be most appreciated.
Thanks
Reply by Carlo
on March 22, 2013 at 7:47 AM
It seems to be resolved for me, the API is working fine now..
Reply by Sky Rumsey
on March 23, 2013 at 7:11 AM
Just to let you know I also got 503 errors for about a 5 minute window from around 10:25am GMT 22nd March 2013
Reply by Dale
on April 19, 2013 at 5:01 AM
Hello Travis,
Just wondering if you have any news on this issue. I personally do not require it any more but I was just interested in if the issue had been resolved or pin pointed?
Thanks,
Dale.
Reply by Travis Bell
on April 19, 2013 at 9:51 AM
Hi Dale,
It looked more like a load issue. Our backend API servers were running around 90% utilization and our proxy started (by design) dropping requests. We're still playing with this to some degree actually, it's easy to add new servers but way more fun to pin point some performance bottlenecks and address those first.
Reply by Dale
on April 21, 2013 at 5:19 AM
Hello Travis,
ooo right thanks for the updated. If you need the server to be hit with high usage let me know (Not that its not already being used a lot.).
Dale.
Reply by Aidan Shealy
on May 17, 2013 at 8:30 PM
Travis,
I am running into this issue as well today. I am using the TMDb-PHP-API and the Exception is being thrown to me. I tried to look if I was hitting the limits, but I don't think I am. I have only mad about 1,800 requests throughout the day. I tried to look at the link to see what the limits were at the beginning of this thread, but it was a dead end. Any help you can provide would be fantastic.
Thanks for the help, Aidan
Reply by Travis Bell
on May 19, 2013 at 11:14 AM
Hi Aidan,
We are not experiencing any load issue anymore. We've been doing a lot of optimizing and the results of this work have been fantastic.
Are you still seeing these errors? Coincidentally, at almost the same time you posted this we were experiencing another, separate issue regarding some invalid float values being returned in the JSON responses. We were never serving any 503's for this error during the trouble window though.
Reply by Aidan Shealy
on May 19, 2013 at 1:16 PM
Yep, all good in the hood.
Reply by jlborger
on October 14, 2016 at 6:23 AM
I'm getting the same error for 2 different API keys that I use (1 for personal, and 1 for a friend's script). I started getting this last night, and am still getting it this morning. And I know that my personal key hasn't put in a single request since last night but I'm still getting the same response.
Reply by DavenportM
on October 14, 2016 at 6:56 AM
I'd like to put my name in the pot also, I'm getting a 503 error while using http://developers.themoviedb.org and my key, very much doubt it's a rate limit issue, don't think I can click that fast.
Reply by Travis Bell
on October 14, 2016 at 9:18 AM
Hi guys,
Can you start a new thread with pertinent details to your problem today? No need to resurrect a 3 year old thread.