The Movie Database Support
Support → API-support
Gettings Error 503 Service Unavailable
Inlagt av DaleSTAFFMOD den 23 februari 2013 vid 3:09 PM
Hello trying to access the api and I keep gettting a error like below:
Fatal error: Uncaught exception 'TMDbException' with message 'Server error on "http://api.themoviedb.org/3/movie//trailers?api_key=APIKEY&language=en": HTTP/1.1 503 Service Unavailable Age: 0 Content-Type: text/html; charset=utf-8 Date: Sat, 23 Feb 2013 20:00:09 GMT Retry-After: 0 Server: nginx Via: 1.1 varnish X-Cache: MISS X-Varnish: 642980785 X-Varnish-Sid: tm-v-p-1100 Content-Length: 418 Connection: keep-alive Error 503 Service Unavailable
Service Unavailable
Guru Meditation:
XID: 642980785
Varnish cache server
' in /var/www/master/TMDb2.php:870 Stack trace: #0 /var/www/master/TMDb2.php(243): TMDb->_makeCall('movie//trailers', Array) #1 /var/www/master/cache_image-trail in /var/www/master/TMDb2.php on line 870
Any information you can provided would be most appreciated.
Thanks
Svar från Carlo
den 22 mars 2013 vid 7:47 AM
It seems to be resolved for me, the API is working fine now..
Svar från Sky Rumsey
den 23 mars 2013 vid 7:11 AM
Just to let you know I also got 503 errors for about a 5 minute window from around 10:25am GMT 22nd March 2013
Svar från Dale
den 19 april 2013 vid 5:01 AM
Hello Travis,
Just wondering if you have any news on this issue. I personally do not require it any more but I was just interested in if the issue had been resolved or pin pointed?
Thanks,
Dale.
Svar från Travis Bell
den 19 april 2013 vid 9:51 AM
Hi Dale,
It looked more like a load issue. Our backend API servers were running around 90% utilization and our proxy started (by design) dropping requests. We're still playing with this to some degree actually, it's easy to add new servers but way more fun to pin point some performance bottlenecks and address those first.
Svar från Dale
den 21 april 2013 vid 5:19 AM
Hello Travis,
ooo right thanks for the updated. If you need the server to be hit with high usage let me know (Not that its not already being used a lot.).
Dale.
Svar från Aidan Shealy
den 17 maj 2013 vid 8:30 PM
Travis,
I am running into this issue as well today. I am using the TMDb-PHP-API and the Exception is being thrown to me. I tried to look if I was hitting the limits, but I don't think I am. I have only mad about 1,800 requests throughout the day. I tried to look at the link to see what the limits were at the beginning of this thread, but it was a dead end. Any help you can provide would be fantastic.
Thanks for the help, Aidan
Svar från Travis Bell
den 19 maj 2013 vid 11:14 AM
Hi Aidan,
We are not experiencing any load issue anymore. We've been doing a lot of optimizing and the results of this work have been fantastic.
Are you still seeing these errors? Coincidentally, at almost the same time you posted this we were experiencing another, separate issue regarding some invalid float values being returned in the JSON responses. We were never serving any 503's for this error during the trouble window though.
Svar från Aidan Shealy
den 19 maj 2013 vid 1:16 PM
Yep, all good in the hood.
Svar från jlborger
den 14 oktober 2016 vid 6:23 AM
I'm getting the same error for 2 different API keys that I use (1 for personal, and 1 for a friend's script). I started getting this last night, and am still getting it this morning. And I know that my personal key hasn't put in a single request since last night but I'm still getting the same response.
Svar från DavenportM
den 14 oktober 2016 vid 6:56 AM
I'd like to put my name in the pot also, I'm getting a 503 error while using http://developers.themoviedb.org and my key, very much doubt it's a rate limit issue, don't think I can click that fast.
Svar från Travis Bell
den 14 oktober 2016 vid 9:18 AM
Hi guys,
Can you start a new thread with pertinent details to your problem today? No need to resurrect a 3 year old thread.