The Movie Database Support
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Can't add movie, just says
posted by Unclean1STAFFMOD on October 21, 2012 at 4:27 AM
Hi there,
I'm trying top add a movie but as soon as I hit the add it button, I get a popup with "sending data" and then nothing. Never happened to me before, but it has been a while since I last added something. Am I missing some new changes? Is the system broken atm? Can someone help me out?
Reply by Unclean1
on October 21, 2012 at 4:29 AM
(sorry, I wanted to post this on website support but by accident posted it in general...)
Reply by Travis Bell
on October 21, 2012 at 10:11 AM
No known issues at the moment. What browser are you using?
Reply by Unclean1
on October 21, 2012 at 10:17 AM
I tried both with (updated versions of) Chrome and Firefox. And the problem is still there since yesterday (and after two pc reboots).
Reply by Unclean1
on October 21, 2012 at 10:50 AM
It concerns this film: http://www.imdb.com/title/tt2096565/, and it refuses to go beyond "sending data" after I click "I don't see it, add it!" (as there are other films with Paradiso in the title - this one is not in the database yet though).
Reply by Unclean1
on October 23, 2012 at 5:53 AM
Tried it on my work computer (so entirely different pc) - same problem.
Reply by Travis Bell
on October 23, 2012 at 3:22 PM
Ya, I'm not sure what's going on. You're the only person who seems to be having any trouble (I've seen ~200 movies get created every day, and no dip since you reported this).
Are you running any kind of Ad block or other extension?
Reply by Unclean1
on October 24, 2012 at 3:24 AM
Weird... I've added lots of films before on this computer, and the problem persists (for me, apparently) on other computers too.
Disabled Adblock Pro in Chrome - no difference. Same problem, still the "sending data" popup which does not lead to anywhere.
Tried explorer (which I never use, so no extension whatsoever), site seems to "crash" (ie. the "sending data" message popup appears but doesn't show any text and only goes away after a reload which puts me back at the beginning of the process again).
UPDATE: I added another movie without problem. This movie, however, did not have potential duplicates (which the movie I actually want to add does have). It seems that this is the problem then? I only get the problem with the "I don't see it, add it" button after the duplicate check.
Reply by Travis Bell
on October 25, 2012 at 10:59 AM
What's the movie you were trying to add when you had the issue? Also, what's the data you were attempting to add (each field)?
Reply by Unclean1
on October 26, 2012 at 3:38 AM
Title: Paradiso
imdb tag: tt2096565 (here's the full link: http://www.imdb.com/title/tt2096565/)
Description: Van U2 tot Solomon Burke, van Kurt Cobain tot Public Enemy: de Amsterdamse poptempel Paradiso heeft ze allemaal op het podium gehad. De documentaire ‘Paradiso’ laat zien hoe deze plek in 40 jaar tijd kon uitgroeien van hippie-hol tot een van de belangrijkste podia van het land.
Reply by Unclean1
on October 27, 2012 at 4:03 PM
Tried again (and again), now with an English description - and suddenly I got through. So it appears there's a language thing blocking the system, even though it is not clear at all that this is the problem. Also: is (and if so: why is) adding a description in an other language than English a problem?
Reply by mammolone
on November 2, 2013 at 4:23 PM
I've got the same problem. This week I've tried with 2 movies: Striptease (tt0227573) and another.
Browser: Safari on Mac.
Reply by mammolone
on November 2, 2013 at 4:29 PM
I've retry now with overview in Italian language (instead english) and work