The members of the 118 race to rescue a man who claims he was carjacked, shot and buried alive. Then, they arrive at a home where the owner thinks her roommate is a ghost, Hen receives a visit from the past, and Athena and family are concerned that Harry is still haunted by visions of Jeffrey.

The 118 race to the rescue when a structure collapse at a "happiness convention" traps people under rubble. While on FaceTime with her mom, Athena's father suffers a stroke and crashes through the wall of his house. Hen stretches herself too thin with test prep and her new responsibilities at the 118, while Maddie tries to help new recruit get his bearings at the call center.

The 118 race to the rescues with emergencies at a spin class; in a hair salon and to a husband and wife in a compromising position; Buck discovers new cognitive abilities post lightning strike; Hen and Karen are concerned when they find out Denny has been seeing his biological father behind their backs; Maddie and Chimney enlist Athena and Bobby's help with a suspicious neighbor.