The 118 race to save a man under siege by his high-tech smart home, and a yoga teacher who has lost her vision. Athena hunts down a bank robber disguised by Covid protocols. Meanwhile, Buck confides in Maddie, Hen clashes with her antagonizing medical school lab partner and members of the 118's crew prep for an out-of-state mission.

The members of the 118 make calls to save a bridezilla at a disastrous wedding and to a mother trapped on her balcony. Meanwhile, Hen plays medical detective when her mother, Toni, falls ill. Also, Eddie and Christopher receive a visit from Carla, Athena uncovers a secret Bobby has been hiding that puts their marriage on the rocks and Maddie struggles with adjusting to motherhood.

The 118 race to the rescue when a structure collapse at a "happiness convention" traps people under rubble. While on FaceTime with her mom, Athena's father suffers a stroke and crashes through the wall of his house. Hen stretches herself too thin with test prep and her new responsibilities at the 118, while Maddie tries to help new recruit get his bearings at the call center.