Zach, the new dispatcher at SDPD, goes to various lengths to impress Fatima. Cullen confronts Tolbeck, who admits a shameful secret.

Cullen and Tolbeck make a shocking discovery. Fatima is jealous of Zach's newfound success. Marco comes clean and his situation with Frankie comes to a head.

Marco and Frankie are victims in the nicest hostage situation ever. Fatima inserts herself in the middle of an awkward love triangle. An annoying visitor joins Cullen and Tolbeck in Car 27.