New York City firefighter, Tommy Gavin, cannot escape the ghosts of those who have died around him as he faces the everyday challenge of saving lives while trying to fix his own.

In an effort to get more time off to search for his wife and kids, Tommy joins the new firehouse’s Barbershop Quartet. Meanwhile back at the old station, Lou and Chief Reilly conspire to get Tommy back, but the rest of the crew has grown fond of his replacement.

Tommy copes with a tragedy. Jerry must decide what to do when his wife's condition worsens. Sean has a crisis of faith. Lou learns some shocking facts about Candy. And the crew responds to a multi-level building fire with people trapped inside.

After Sheila bumps into Johnny's ex-wife, Angie, Tommy seeks her out. Jerry and Rose spend a very romantic evening together, while Mrs. Turbody is in jail for statutory rape. This gives Tommy some relief but also new worries, and Franco loses his daughter, Keela.