An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees.

A drunken passenger needs a police escort and two overweight customers take the armrest test.

A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection. A group of teenage Eminem fans, who flew all the way from Idaho to LA to see their idol, discover it may be a long time before they set eyes on him.

April Fool's pranks confound the staff. Included: comedian Rickey Smiley fakes a sight impairment to get priority boarding; a man claims people are stepping on his invisible wife.

A woman misses her flight; an elderly woman needs to travel with oxygen, but she isn't allowed to take it on her flight; a 108-year-old woman travels with her daughter. Also: ticket problems.

A passenger dreads flying, and it's been 20 years since her last flight; four Russian travelers miss their flight; a man discovers that he's at the wrong airport.

Ballroom dancers practice at the airport while waiting for a flight that will take them to a competition; a man's electric guitar is missing; an inebriated man is not allowed to board his flight.