While preparing for the annual St. Gregory/Mark Hopkins Charity Softball Game, the Mark Hopkins Hotel's assistant manager, Brian Fox, falls for Christine and makes no effort to hide it. Christine likes Brian, but thinks that he comes on too strongly. At Christine's suggestion, Brian takes a more gentlemanly approach, and Christine ends up in his arms. When Brian lands the job of general manager at a luxury hotel in Boston, he asks Christine to join him, but Christine can't bring herself to desert Peter. Having promised Mary Tyson to look after her 15-year-old grandson Randy while she's out of town, Peter has checked the boy into a room at the hotel. A bit mixed-up, Randy secretly seeks escape in alcohol. When Peter catches Randy drinking with some other teens, Randy berates Peter and stumbles, striking his head. Later, Peter introduces Randy to a recovering alcoholic teen-ager who convinces Randy to attend an Alcoholics Anonymous meeting to deal with his problem.

The hotel is the setting for the fictitious wedding of popular soap opera stars Cliff Palmer and his leading lady, Stacy. When Cliff grants an interview to the charming young fan club president, Robin, she seduces Cliff over dinner, and they end up spending the night together. Cliff seems not to notice Robin's difficulty separating fiction and reality, laughing it off as a joke when she asks him not to go through with the on-camera wedding. It becomes clear that Robin is disturbed, however, when she puts on Stacy's wedding gown and attacks Cliff with a knife. A resourceful young shoe shiner, Hank, is determined to establish his own business in the hotel corridors, eluding Peter and charming the hotel staff. Eventually, Peter rewards Hank with his own approved shine stand. Meanwhile, the hotel is also hosting a sequestered jury. Feisty Estelle urges her roommate, Alison, to encourage an obvious pass by another juror, Joe. However, when Joe suggests dinner, Alison declines, much to Estel

Film star Jessica Daniels (JEAN SIMMONS) and her secretary and companion Fran Willis (GAIL FISHER) arrive at the hotel to be honored at a retrospective of her screen career. Her friendly ex-husband, Sal Pinelli (STUART WHITMAN), greets her, and the two still appear to be devoted to each other. Because Jessica has Alzheimer's Disease, Fran rehearses with Jessica for her appearance. When Jessica becomes incoherent, Sal escorts her from the rostrum and tells Jessica he wants to re-marry her and take care of her. Howard Terrell (DAVID GROH) has ensconced his mistress, Arlene Greenspan (JULIA DUFFY), in his company's corporate suite, but now, because Terrell won't divorce his wife, Arlene refuses to vacate. Steven Parker (BOYD GAINES), a resourceful employee, has the assignment to complete her eviction. Instead, Arlene and Steve fall in love. Englishman Edmund Bradshaw (PATRICK MacNEE), one of London's finest innkeepers, arrives to visit Mrs. Cabot. When Bradshaw injures his leg in a scuffl