Douglas's neglegance in running the company nearly ruins Reynholm Industries. Meanwhile, Jen has a builder over at her house to do some renovations. When Roy seems to remember the guy from being on a TV show "Builders from hell", Jen gets a bit nervous.

When a sexual harassment case ends with a low pay out, Jen, Roy and Moss find themselves all moving in different directions. 

Jen makes enemies of Roy and Moss after trying to assert herself more after being named as Employee of the Month. Douglas discovers that the woman who he loves is not quite as she seems.