Terri struggles to deal with what has happened to her friends Sophie and Peter. Bron learns about the hierarchy in the ambulance organisation when she finds herself under the supervision of a strict training officer. Having been confined to desk work while recovering from his Post Traumatic Stress, Ben confronts his demons when he resuscitates a girl at a local shopping mall. Jared and Samantha's blossoming romance is tested when they disagree on a patient's diagnosis. Despite downplaying the honour publicly, Von is secretly thrilled to be chosen as Employee of the Month. Connor ignores pleas to seek treatment for his bad back — until he sets eyes on Lily, the gorgeous acupuncturist.

A busy day on the ward turns to chaos when the Health Minister is brought in as a patient. Experiencing first-hand the demands on the public health system, the Minister is sympathetic to the needs of the nursing staff but can offer nothing more than an expression of support. A lack of beds on the ward means a patient is left to recover from her operation on a trolley in the corridor. Despite protests from Steph, Luke is authorised to send the patient home early — a decision that has disastrous consequences. Terri struggles to help a Peter cope with his disabilities. Discouraged by his prognosis for recovery, Peter has difficulty adjusting to life in the hospital as a patient. Connor's visit to Lily, the beautiful acupuncturist, has embarrassing repercussions.

The ward is thrown into turmoil when a patient who claims to be psychic says she spoke to the ghost of Sophie Williams who comforted her through the night. The woman's claims and the associated media coverage keep the staff on edge but the arrival of one young visitor pushes Von over the edge. Terri finds herself torn between her duty as a nurse and as a nun when she tries to help a young patient confused about his sexuality. Bron and Jared find life steamy at home when Connor has a house call from Lily. Peter gets more than he bargained for when he wallows in self-pity once too often.

Emotions run high when a patient claims to have been fully conscious during an agonising operation. While the doctors and administration dismiss the very notion, Steph fights to have the woman's concerns heard. Bron fears her prejudices may result in a young girl being separated from her junkie mother. Is it too late to stop Welfare from interferring? Connor is having trouble with his ancupuncturist girlfriend after slighting her profession and must find a way back into her good books. Recommending a patient who is refusing any pain medication may be just what he needs… or not. Meanwhile, Von is forced to enlist some male help in getting through to a troubled teenage boy.

Ben and Bron are called to a suburban house and soon realise that the occupant, although a fully grown man, is severely developmentally delayed. It takes the police's arrival to gain entrance to the house, where the young man's grandmother lies dead at the kitchen table. During the laying-out process, Thomas panics, runs from the house and is hit by a car. Although he is not badly injured, Bron feels responsible, and stays with him during his admission to Ward 17. Thomas clings to Bron as a familiar face and is comforted when she is back the following day as an agency nurse. He bonds with her but she just cannot manage to explain to him that his nanna is not coming back. Meanwhile, the hospital social worker assesses Thomas and decides to recommend to Community Services that Thomas should be institutionalised. Somehow Bron can't bring herself to give up on the idea Thomas could have a brighter future than this.

Von is touched by the plight of one of her patients. Hilary is a middle-aged woman with terminal cancer who draws Von into her scheme to find a new companion for her husband, Owen. At first Von is helping with the 'interviews' but it soon becomes clear to Hilary that Von could be the perfect candidate. And maybe Von is allowing herself to think the same way — it helps that she and Owen get on like a house on fire and have bonded over their memories of serving in Vietnam during the war.

Jared is looking after a young diabetic man, Leo, who has gone on a bender. Mitch, although feeling sorry for the state the guy is in, has little time for people who refuse to take their treatment seriously. Jared suspects that something is amiss but then it is Mitch who finally gets the young man to tell the story of how he was raped.

Terri has moved from the community house into a modest flat and invited her workmates around for a low-key celebration. But All Saints staff work hard and play hard and the 'few drinks' look like turning into a full-on party — especially when Connor spikes the punch. And, after Mitch's jokes about booking a stripper as a housewarming present, Terri is suspicious when he arrives with a police escort.