Terri mourns for Jenny and struggles with the breakdown of her friendship with Peter who has returned to work just one day after Jenny's funeral. A rambunctious godmother of a notorious crime family causes havoc on the ward. With no one to discuss her troubles with, Terri opens up to a charming patient. Luke has concerns for his job when a family secret is exposed. Connor must confront his prejudices as he comforts dying AIDS patient and his distraught partner.

Connor, Bron and Jared don't know what has hit them when they come up against Terri's replacement, Kate Larsen. They soon realise that this nursing unit manager has very different ideas about how Ward 17 should be run.