A mother delays her son's urgent brain tumour surgery to allow her time to perform a wican healing ritual. The mother's religious beliefs are an afront to Terri who struggles accuses the woman of using her son to make a political statement. A nervous patient's lucky coin goes missing after his operation. Ben wants to start a family but Stephanie isn't receptive to his planning.

An unwanted pregnancy results in an abandoned child as Terri and Peter are forced to put a young girl's emotional health at risk in order to save the life of her newborn baby. Angie continues to be a presence in Jared's life and surprises him by landing a job at All Saints as a cleaner on Ward 17 — much to Von's disgust. Stephanie confronts Ben, accusing him of having an affair.

While Stephanie tries to adjust to the idea of being pregnant, she is assigned to nurse a dying woman who wants to hold on for the birth of her great-grandchild. Jared goes to bat for a young man with a cricket injury, appealing to Dr O'Hara to re-examine him when his condition takes a drastic turn for the worse. Peter steps in when Sophie's concerns for a patient go unheeded by Prof. Craig. The arrival of two student nurses to the ward adds excitement to the ward.

When Peter counsels the father of a teenage binge drinker, he is also forced to examine his relationship with his own son. Bron is looking for action on her first day of ambulance duty… and she gets more than she bargained for. Jared tries to convince a husband to overcome his fears and spend more time with his terminally ill wife. Connor hopes for a quiet day on the Ward so he can watch the Grand Final telecast.

The lives of the Ward 17 staff are about to change forever when an emotional Sophie battles her father-in-law to retain custody of her two young boys. With her best friends being used against her in a seemingly unwinnable custody fight, Sophie, in her desperation, makes a drastic decision about her children's future. Bron becomes emotionally involved in the fate of a car accident victim and his young daughter. Jared is an unlikely ally when a patient returns to Ward 17 for an operation he is determined will enable him to walk again.

Having responded to the scene of Sophie's car accident, Ben is having difficulty coming to terms with the aftermath of treating people he knows. Sophie and her children have survived the head-on collision resulting from her impaired driving but her friends are even more shocked when her desperate actions the night before come to light. Refusing to lose custody of her children to the man who raised her husband, Sophie confronts her father-in-law from her hospital bed putting Terri and Peter in the middle of a siege situation that will change eveyone's life. Meanwhile, Bron's fundraising netball game disintegrates when some personal agendas come into play on the court and Von's New Year's resolution seems destined to go up in smoke. A comment in the OR results in a nurse filing a report against Luke for negligence.

A busy day on the ward turns to chaos when the Health Minister is brought in as a patient. Experiencing first-hand the demands on the public health system, the Minister is sympathetic to the needs of the nursing staff but can offer nothing more than an expression of support. A lack of beds on the ward means a patient is left to recover from her operation on a trolley in the corridor. Despite protests from Steph, Luke is authorised to send the patient home early — a decision that has disastrous consequences. Terri struggles to help a Peter cope with his disabilities. Discouraged by his prognosis for recovery, Peter has difficulty adjusting to life in the hospital as a patient. Connor's visit to Lily, the beautiful acupuncturist, has embarrassing repercussions.

Emotions run high when a patient claims to have been fully conscious during an agonising operation. While the doctors and administration dismiss the very notion, Steph fights to have the woman's concerns heard. Bron fears her prejudices may result in a young girl being separated from her junkie mother. Is it too late to stop Welfare from interferring? Connor is having trouble with his ancupuncturist girlfriend after slighting her profession and must find a way back into her good books. Recommending a patient who is refusing any pain medication may be just what he needs… or not. Meanwhile, Von is forced to enlist some male help in getting through to a troubled teenage boy.

Luke has had enough… Bron has been avoiding him and he needs to know where he stands in her life. Confronting her, Luke demands to know why she insists on messing with his emotions. Despite attempts to avoid the real issue, Bron is faced with an insistent Luke — he wants her to let him know what she wants, needs, expects from him. Bron takes that ultimatum with her on her paramedic shift.

Things soon become clearer when she and Ben attend a motor vehicle accident and find an old couple injured in their campervan. When Donald refuses to leave the woman he has loved all his adult life, Bron is shown the meaning of true love. The elderly couple dies together as they would have wanted, and Bron realises that true love still exists in this messed-up world. But does it exist for her?

Von is not happy with the arrival of her next-door neighbour on the ward. Hazel lives alone, is an alcohol abuser, and Von does her best to keep away from the situation as the rest of the staff debate the rights and wrongs of treating someone who is so obviously her own worst enemy. Mitch, however, is not about to give up on Hazel and puts pressure on Luke to help him ignore hospital policy and operate on the woman. Someone has to reach out and help this woman… is Luke the man to do it?

Jard is smitten — in the professional sense — by the arrival of an unidentified man who does not seem to have a friend in the world. But the patient's arrival on the ward seems to coincide neatly with the outbreak of several minor fires, and Jared soon realises that his patient is a little too handy with a box of matches. Jared has to take the man with him to be constantly supervised while waiting for a psychiatric evaluation.

While everyone else is trying hard to reach out to their patients, Connor is doing his damnedest to shut his up. Ralph takes incessantly, about everything, but like so many people in the world is largely dismissed. Given everything else that is happening on the ward today, Connor is compelled to take some time to get to know Ralph and is surprised to find he has a lot to offer.

Bron is going all-out to help mentally disabled patient Thomas with his assessment for placement by Community Services. She believes he is capable of living in a share household with minimum supervision and this would help him develop further — rather than being institutionalised. But there is a major setback when Thomas is distressed by a casual shift nurse and then refuses to practise any of the life skills (feeding and dressing himself) which Bron has been helping him learn. Terri points out that Bron will just have to start over again but time is running out as the second assessment is due later in the day.

Ben and John are the ambos called out to a house by Kerri Williams. When they arrive, Kerri's husband, Gareth, is unconscious on the floor as a result of a domestic argument. When Ben sees Kerri about to shake her crying baby, he intervenes. As Ben grabs the baby, Kerri falls. She ends up in Ward 17, feeling very much the victim despite her behaviour. Steph is shocked when she hears Kerri say she has been assaulted by an ambulance officer. Unaware that the woman has embroidered her story and that the ambulance officer is Ben, Steph encourages Kerri to report the incident. This results in a huge rift between husband and wife, with Ben accusing Steph of not knowing him at all if she thinks him capable of such behaviour.

Steph is left out on a limb when she discovers that Kerri has a history of ill-treatment of her children and was very likely to have been lying to cover her own actions. The episode ends with Ben telling Steph that he thinks the marriage is over.

Daniel Parker is a man in his 50s, recently divorced and with a new young girlfriend in her mid-20s. He is very optimistic as he goes into surgery for cancer of the bowel, choosing not to believe the condition will result in any permanent damage. When he wakes to find he has had a colostomy, he does not trust his young partner Kate to stand by him. And, rather than giving her a chance, he sets out to drive her away. Daniel focuses his hope on his ex-wife Angela — not considering she may also have moved on with her life since she ended the marriage.

Connor is stunned to find Alana, a female patient, is a pre-operative transgender. His resolve to cope is shattered when he subsequently learns that she used to be his football coach, and a mentor after Connor's father died. Repulsed and betrayed, Connor wants nothing more to do with Alana. Nor can he understand how Alana's son Tom, also an old friend, can be so accepting of the situation. Alana is diagnosed with breast cancer as a result of the hormone therapy she is on. She refuses to have a mastectomy and will not stop taking the hormones, as it would mean returning to the body she felt trapped in all her life. Connor confronts her for being a coward. Surely any life is better than none at all? Tom helps Connor appreciate the significance and bravery of Alana's transformation. Her distress over the injustice of her fate and insistence that she is still the person Connor admired, finally makes him accept not only the choice Alana has made, but Alana as a woman.

While Steph worries about her husband, Ben enjoys the freedom of being a separated man by flirting with a woman he is called to attend. However, innocent banter suddenly becomes serious when the woman offers her his phone number and then a lift home. Ben succumbs, ending up in bed, only to regret it.

Von refuses to heed Mitch's constant nagging that she must adjust her lifestyle to accommodate her lupus. Her day is not made any easier by Colin, a flamboyant chef who refuses to change his long hours, copious drinking and rich diet despite his diagnosis as a diabetic. Von is finally forced to read the riot act to him and can no longer ignore the relevance of the lecture to herself. Mitch drives the point home. If Von does not look after herself, she won't be able to hold down her job — and her work is the only thing Von has in her life. She goes home to begin educating herself about coping with lupus.

Terri learns Mitch is seeing an employee at All Saints. She becomes totally preoccupied with finding out the woman's identity, finally discovering it is Juliette, a physiotherapist. Mitch's refusal to divulge anything only frustrates her further. Not only is she cool towards Juliette, she is also snappy with her staff. Terri can't believe she has become the victim of the green-eyed monster and resolves to pull herself together, offering Mitch her genuine blessings for his future with Juliette.

Jared is the only nurse to readily accept caring for an obsessive-compulsive patient. At first, he and Sharon get on well, sharing their liking for cleanliness. However, as Sharon's condition becomes more and more trying, Jared starts to recognises some of his own behaviour in her. He tries his best to fight his own 'tidy' instincts, but is destined to fail.

Bron is thrilled to hear her new partner is none other than Peter Maroney. Pete has a reputation as a hero in his country hometown for his rescue of two children from a collapsing and burning building. Bron is even more thrilled to learn that, unlike Ben, he does not hold much stock in rules and regulations and allows her to perform procedures Ben would never allow. But her pleasure is short-lived when it becomes obvious something is very wrong with Pete. He is not allowing her to undertake procedures because he thinks she is capable but, rather, because he knows he is incapable of performing them himself. When the situation is finally revealed to her, Bron finds herself being held captive by a man who can see his whole career going down the drain.

Judith, a new mother, is admitted suffering flu-like symptoms. Her 12-week-old baby rooms with her, causing a bit of clucky behaviour from the staff. But when Judith collapses, putting both herself and her child at risk, Mitch starts to suspect they are dealing with something far more sinister than the flu. It turns out Judith is suffering from polio, contracted from her daughter, who has recently been immunised against the disease. Von is forced to admit to Terri her SLE (Lupus) status so as to be taken off the case. It falls to Jared to se the woman through the frightening and painful disease.

Ward 17 is pleased to see Brian again after so long, but not so pleased to hear his wife Marjorie has died and he has seemingly lost his will to live. Obviously neglecting his health and welfare, Brian is finally forced to admit he is not harbouring a death wish at all but, rather, feels tremendous guilt over the fact he wants to live despite having lost the love of his life.

The Cougars have finally taken out a Grand Final and Connor's celebrations have lasted a few days, during which both he and Tony have been missing in action. Connor can't remember most of what went on over those days. So when a local newspaper carries a front page spread on the post-match celebrations, featuring Connor and Tony in a warm embrace, Connor starts to wonder just what he got up to. Tony strings him along, having fun at Connor's expense. The fun stops when Mitch tells Tony his test results are back.