Georgie Parker stars as Terri Sullivan, the Nursing Unit Manager at All Saints Western General Hospital. She manages the general medical ward, affectionately known as the "Garbage Ward" because it takes the overflow of patients from all the other wards.

Terri cares for a terminal cancer patient and reminds the elderly woman she can refuse treatment but her doctor, Harry Williams, has no intention of withdrawing treatment and accuses Terri of advocating euthanasia. The nursing staff clash with an incompetent medical intern who walks off the ward in the middle of a procedure. Connor thinks a patient is going through alcoholic withdrawal, Von gives Jared lessons on nursing, and Ward 17 plays host to a nervous bikie's wedding.

Sophie ties to help a young West African woman who is torn between upholding traditions and concern for her health. An old friend from Von's past refuses treatment and causes difficult memories from their time in Vietnam to resurface. A young woman's illness confounds the doctors while Stephanie questions Luke's commitment to helping his patient.

Stephanie befriends a drug-dependent intern. A bulimic becomes attracted to Peter.

On his first day back on the job, Ben responds to the scene of an armed robbery where a young police officer has been shot. After surgery, the young man, an old schoolmate of Jaz's, is brought onto the ward where it is discovered that his spinal column is damaged and he may never walk again. A young epileptic who arrives after an automobile accident tests Bron's patience with his bad attitude and self-destructive behaviour. Von helps a woman overcome her embarrassment to relieve her abdominal discomfort. Steph worries that Ben may be showing signs of Post Traumatic Shock Syndrome after his bashing.

Richard Craig is all set to perform a ground breaking heart surgery, but when the patient changes his mind, Luke places the blame on Bron. Connor cares for a man of unknown identity only to discover when he emerges from a coma that he is part of a complicated family who are keeping the ward staff busy mediating their strained relationships. Jared organises a party to repair Bron and Connor's friendship, but his idea backfires and the night ends in tragedy.

Terri's mother, Eileen, asks her for help when her husband (Terri's father), Ryan, bashes her. Eileen refuses to go to hospital and Terri asks Mitch to come to her flat to treat her. Mitch discovers Terri has never talked to her mother about the domestic violence. He urges her to persuade Eileen to leave Ryan. Terri tries, but all the years of pretence make it impossible for mother and daughter to be honest with each other. Terri thinks she can try again in the morning but when she gets up she finds that Eileen has gone home to Ryan.

Working a night shift, Von nurses Lillian Gehler, who has been in a car accident with her husband. Lillian is told her husband is in the Intensive Care Unit but she continues to ask why he does not come to visit. At first Von believes the woman's disorientation and anxiety are the result of the anaesthetic but she soon realises Lillian has no short-term memory. Von and Luke learn the memory loss is a pre-existing condition and was caused by herpes simplex encephalitis, and Lillian's husband was her primary carer. Von manages to calm her patient's anxiety. When she learns that Lillian's husband has died, Von has to break the sad news and share the woman's grief. Then, unable to remember even her own grief, the patient calls for Von again and asks when her husband will be coming to visit.

Ben and Bron attend a party where a young girl has collapsed after taking a cocktail of drugs and alcohol. Her student ID card identifies her as Zoe Dell. When Ben and Bron try to get her to hospital, they are confronted by a gang of drunken youths. They call for police back-up. The girl's condition worsens and they have to treat her while under siege. Steph believes the girl has been admitted with false ID and she clashes again with Dr. Preece, refusing to treat 'Zoe' as prescribed. Steph discovers the girl is really Julie Bentham and she is allergic to penicillin. If she is given the antibiotic she could die. Julie's life is saved twice in one night.

Connor is rushed off his feet when one of his patients reacts badly to a new sedative and starts to sleepwalk. Connor chases him around the hospital all night and falls foul of the night Assistant Director of Nursing Brenda Blair.