Jayden interviews candidates for an opening on the team. Neil gets sidetracked during a town hall, and Orly has a shocking realization.

A special assignment forces Jayden and Arpi to get to know each other. Meanwhile, Neil sets out on a mission to reconnect with Orly after she gets into a little trouble.

Neil serves his love of gift-giving by forcing his disgruntled staff to work on “L.A. Christmas Eve” as they wait for his “perfect gift” to arrive.

Mikaela learns that her award for flattening the homelessness curve is based on a lie, and, with James and Arpi's help, grows determined to make a change for real. Neil realizes that his excitement about the I-Team has caused his original staff to act out like children, so he attempts to appease them.