When Will makes an on-air flub, he attributes it to a wobbly chair and refuses to do the news again until the chair is fixed to his liking. Claude innocently calls him ""a diva"" and suffers Will's wrath: an hour on his psychiatrist's couch. Meanwhile, Lydia schemes to get Jeb on the air in Will's absence; Owen develops an obsession with bubble-wrap; Carl focuses his anger on Ramona when they add a self-checkout to the cafeteria; and Kipp fears that he will literally be shot by the girl who he just broke up with.

Claude is put in charge of organizing the GNB on-air holiday greeting, but is alarmed to learn that there are strict criteria to determine who can represent the company - putting her in hot water with Owen, Ramona and Carl, to whom she had promised an appearance. Meanwhile Lydia refuses to rearrange her holiday plans with Jeb when he announces they must accommodate his son, George, and Kipp and his new girlfriend, Annie, encounter holiday relationship turbulence.